If you wish to exchange or return a Product that is faulty or otherwise damaged when you receive it, which does not correspond to the description of the Product, or which develops a fault after you receive it, you can do so in accordance with and pursuant to applicable law and as separately informed by INVOLI, in all cases within a 12 months period as of delivery of Product. We reimburse your payment (duties, taxes, and other expenses excluded) and the return shipping costs, which shall not exceed the initial shipment ones. Unless otherwise indicated, the refund of the sale price will be carried out in the same bank account as your payment was made from.

Please note that we will exchange or refund Products only if their flaws are attributable to us; as such, we will not accept exchange or refund of Products that were damaged during shipment or later while improperly used or transported.

In any case, except otherwise stated herein, shipping charges are not reimbursed.

This provision does not set aside your mandatory legal rights in this respect.

No Product will be taken back if it shows signs of damage or interference, such as

  • natural wear and tear; and/or
  • events out of our control e.g. natural disasters; and/or
  • signs of improper use; and/or
  • interference by the customer or a third person; and/or
  • extreme use or extreme influence by the customer.

No cost will be covered should the Product/s goes missing during the return shipping. We advise you to send all items back with a transport firm which provides a track & trace service and, of course, insurance for the transported packages.

In any case, all repair costs incurred outside of the warranty shall be borne by you. INVOLI reserves the right to invoice you for the examination of the defect claimed as well as for shipping fees for all devices showing no detectable defects or defects that are not covered by the warranty.